Shipping Policy

Order Processing Time

All in-stock orders are processed within 1–3 business days after payment is received. Processing times for custom, private-label, or bulk wholesale orders sourced from international manufacturing partners vary based on production schedules, order volume, and quality control timelines. Estimated production and dispatch timelines are provided during quotation and order confirmation. Once your order is prepared for shipment, you will receive a confirmation email with dispatch and tracking details when the shipment is handed over to the carrier or freight forwarder.

Shipping Rates & Delivery Timelines

Shipping rates are calculated at checkout or quoted based on package weight, dimensions, service level, and destination. Typical delivery ranges for in-stock items are:

British Columbia: 1–3 business days
Other Canadian provinces: 3–5 business days
International shipments: 7–14 business days (subject to customs clearance and local delivery conditions)

Delivery timelines for custom, private-label, or bulk wholesale orders vary based on production lead times and the shipping method selected. Estimated schedules are provided at order confirmation or contract approval.
All delivery timelines are estimates and may vary due to peak seasons, carrier capacity, weather conditions, customs processing, or other unforeseen circumstances.

Shipping Carriers

JAMSCA works with established carriers and logistics partners, including Canada Post, UPS, FedEx, and DHL, depending on destination, service level, and shipment size. Carrier selection may vary based on operational requirements and service availability.

Order Tracking

Tracking details are shared by email when available. For bulk wholesale shipments or international manufacturing dispatches, tracking information is provided once the shipment has been handed over to the carrier or freight forwarder. Customers may track shipments directly on the carrier’s website for the most up-to-date delivery status.

Customs, Duties & Taxes

For international shipments, customers are responsible for any applicable customs duties, import taxes, brokerage fees, and clearance charges imposed by local authorities, unless otherwise agreed in writing (e.g., DDP terms). JAMSCA does not control or pre-collect these fees. Customers are encouraged to consult their local customs office regarding applicable import requirements prior to placing an order.

Delivery Inspection & Freight Claims

Customers must inspect shipments upon delivery and note any visible damage, shortages, or packaging issues on the carrier’s delivery receipt. Failure to record issues at the time of delivery may significantly impact or void eligibility for freight claims.
Any concealed damage or discrepancies must be reported to JAMSCA within 48 hours of delivery, accompanied by clear photographic evidence.

Lost or Damaged Packages

If a shipment is lost or damaged in transit, please contact info@jamsca.com promptly. JAMSCA will assist with initiating carrier investigations or claims where applicable. Resolution timelines depend on carrier processes and claim review outcomes. JAMSCA is not responsible for delays or losses caused by carriers, customs authorities, or events outside of our reasonable control.

Global Shipping & Delivery (Manufacturing Partners)

JAMSCA works with trusted manufacturing and logistics partners in Pakistan, China, Japan, and India to support worldwide production, export, and delivery. Shipping terms and delivery methods are finalized at the quotation/order stage based on destination, order size, timelines, and commercial requirements. Our role is to coordinate between manufacturing and logistics partners to help buyers select the most suitable delivery option.

Shipping Terms & Delivery Options (Incoterms)

Incoterms define the responsibilities of buyers and sellers in international trade, including freight, insurance, customs clearance, and final delivery. The selected term is confirmed at quotation and order stage.

EXW – Ex Works (Factory Pickup)
Includes: Product cost only
Buyer handles: Export clearance, freight, import clearance, final delivery

FOB – Free On Board (Port/Airport)
Includes: Product cost, inland transport to port/airport, export handling & clearance
Buyer handles: International freight, insurance, import clearance, final delivery

CNF / CFR – Cost & Freight (Destination Port/Airport)
Includes: Product cost, inland transport, export clearance, international freight
Buyer handles: Insurance, destination charges, import clearance, final delivery

CIF – Cost, Insurance & Freight (Destination Port)
Includes: Product cost, inland transport, export clearance, international freight, insurance
Buyer handles: Import clearance, final delivery

DDU – Delivered Duty Unpaid (Door Delivery)
Includes: Product cost, export handling, international freight, destination handling, local delivery
Buyer handles: Import duties & taxes

DDP – Delivered Duty Paid (All-Inclusive Door Delivery)
Includes: Product cost, export handling, international freight, import clearance, duties, final delivery
Most convenient option for buyers

Courier Door-to-Door (Samples & Small Shipments)
Best for small, urgent shipments. Import duties and taxes are payable by the buyer unless agreed otherwise.

Shipping Cost Components (Indicative)

Shipping costs vary by destination, shipment size, and mode (air/sea). Cost components may include inland transport, export port handling, export clearance, international freight, destination port handling, import clearance, final delivery, and import duties/taxes. Final shipping costs are quoted per shipment at the time of order confirmation.

Parties Involved in the Shipping Process

Inland Transporter: Factory → port/airport
Customs Clearing Agent: Export documentation & clearance
Freight Forwarder: Sea/air booking; BL/AWB issuance
Destination Clearing Agent/Courier: Import clearance & final delivery

Amazon FBA & Third-Party Warehouse Delivery (USA & Europe)

For buyers operating Amazon FBA or third-party warehouses, shipment coordination may be supported through manufacturing and logistics partners, subject to destination, quantity, and compliance requirements. Support may include export-ready packing, carton labeling per buyer instructions, bulk shipment preparation, and coordination with freight forwarders. Final FBA preparation requirements (warehouse labeling, pallet standards, appointments) are confirmed by the buyer at the order stage and depend on partner capabilities and destination warehouse policies.

Contact

For shipping-related questions or order assistance, please contact info@jamsca.com.